Guide to the repairs and replacements we cover
Keeping a household in working order is hard as it is. We sympathize, and we know how annoying it can be to have to deal with warranties on top of everything else. That’s why we’re simplifying things with this easy cheat sheet on what our Northern California and Northern Nevada clients can expect from their warranties.
Here’s why that matters: the norm in home remodeling is a manufacturer’s warranty on products, with labor covered only when a problem traces back to a manufacturing defect. If something wasn’t installed correctly, many companies simply don’t include the repair in their warranty. The USA Bath Warranty is different — we stand behind both our products and our workmanship, which is a big part of why we set a higher standard in this industry.
Where Our Coverage Applies
To make life sweeter for homeowners, our warranty covers as much as possible. Here’s how it applies to wet areas, such as baths and showers, and dry areas, such as closets.
Wet Areas
In wet areas, such as baths and showers, we warranty our acrylic products for life. This includes:
- The right to transfer the warranty to a new homeowner within three years of their purchase
- Comprehensive workmanship and labor coverage
- Coverage for any wet area extras that we install, including valves, shower doors, seats and other fixtures
We don’t stop at these materials. Our coverage also applies to silicone seals as long as they’re inspected once every 5 years, and we can provide limited guarantees for tile elements.
In fact, our Bath Planet acrylic products are the only acrylic bathroom remodeling products to earn the Good Housekeeping Seal. Good Housekeeping puts every product through a rigorous testing and qualification process before awarding its Seal — and once a product earns it, Good Housekeeping itself stands behind it: if a Sealed product proves defective within 2 years of purchase, Good Housekeeping will replace or repair it, or refund the purchase price. Under a USA Bath Warranty you’re already fully covered, but it’s a nice extra layer of protection.
Dry Areas
In addition to the manufacturer protections attached to every dry area product that we install, we provide our own three-year labor and workmanship coverage. We also take great pains to ensure that our clients rarely need to rely on their warranties. We work hard to verify the quality of every fixture and component we use. If we installed it, then it’s a safe bet that it’s made to last.
Outside the wet area, we help you pick the right products across categories like flooring, lighting, vanities, countertops, faucets, and toilets — never a one-size-fits-all pick, always based on performance, aesthetics, and a solid quality track record.
What We Don’t Cover
Our warranty doesn’t apply to misuse or damage caused by contact with unapproved cleaners. Although we love DIY, we can’t cover repairs unless they’re performed by our professional experts. We also provide cleaning and maintenance instructions, so it’s easy to stay covered. And please: don’t hit your bathtub with a screwdriver or hammer a nail through a shower wall — yes, we’ve seen it happen.
Commercial customers: your USA Bath Warranty on acrylic and related wet-area products runs five (5) years for commercial applications — ask your consultant for full commercial coverage details.
Want to take advantage of a USA Bath warranty, or transform a regular home into a palace worthy of serious envy? Get in touch with us online, or head over to the warranties page for more specifics and insights.
*Product-level warranties may vary. Ask your USA Bath sales representatives for details.